PLEASE SEND ME AN E-MAIL FOR SHIPPING RATES AND QUOTES
OUR FREIGHT CHARGES ARE BASED ON YOUR ZIP CODE.
WE WILL GET THE BEST PRICE POSSIBLE FOR YOUR COMMERCIAL OR RESIDENTIAL ORDER .
Charges and Delivery
All products are priced before shipping charges.
Shipping cannot be waived unless customer can will call at our warehouse location.
Our freight quote will be exact so you will know your total cost. However, freight carriers only hold pricing for a limited time and can be subject to change.
PARTY WHOLESALE USA reserves the right to change the shipping charges even after receipt of order. In this event the customer will be contacted for approval of the revised charges.
Orders are shipped tailgate delivery this means it is your responsibility to take the goods off the back of the truck.
In the event you need the goods brought off the back of the truck to street level lift gate (this does not mean delivered inside) we need to know to give the proper freight cost. Inside delivery is also available again we need to know to give you the proper cost.
Customer is responsible to unload the goods immediately upon the trucks arrival to avoid additional charges. We reserve the right to charge you for refused shipments, incorrect delivery addresses and/or services we were not informed of at the time of the freight quote. We will email you shipping details as soon as your order is shipped.
Damages and Freight Claims
When your order is picked up by the freight carrier they sign for the product as being in good order. At this point the carrier is responsible for delivering the product to you in good condition. It is the responsibility of you, the customer to inspect the goods before giving your required signature to the carrier. If there is visible damage to the cartons or missing cartons it must be noted on the bill of lading. It is also your responsibility to look in the cartons to make sure there is no hidden damage. If the carrier does not allow you the time to do a thorough inspection it is imperative to put on the bill of lading the following: Freight Accepted Subject to Inspection”. Customer must notify carrier within 24 hours if any damage is found.
By signing subject to inspection you have given yourself 24 hours to make sure everything is ok We will help you file a freight claim on your behalf should it arise. Reimbursement for said damage will come from the freight carrier to you.
No Returns on Tents
To return a product you must contact us for a return authorization Product returned without a return authorization number will be refused and cost additional freight charges. Return stock items will incur a 35% return fee as well as freight to and from the customer. For items shipped in error PARTY WHOLESALE USA will incur all freight charges. In either case the goods must be returned in original cartons in unused and undamaged condition. In the event goods are not returned in proper condition the customer will incur full cost of the goods as well as freight to and from the customer
We want to make your payment options simple. We proudly offer PayPal as well as all major credit cards including Visa, MasterCard, and Discover.
Another option with PayPal is to use an e-check which is the electronic equivalent of a personal check. If your order is paid for with a PayPal e-check, it will be held until we are notified by PayPal that your funds have cleared. Please note that this typically takes 3-4 business days from the date your e-check is initiated.
If you have any questions regarding payment, please contact our Customer Service Department.